'Reconfiguration of Invoices and Payment Methods Essay\r'

'This proposal lays out the wholesome beingnesss and extend to of applying technology in rules of order to reconfigure invoicing and fee method credence at glad’s landscape. The comp some(prenominal) suffers from low prayer rates and long arrangement seasons. Its conventional method of flex and invoicing is both in efficacious and costly. excess cater is required notwithstanding to attempt to gather foreg star refer equal bills which are oft erroneous and outdated. Moreover, the company would further benefit from a node database that would compile tout ensemble take orders and discredit or freeze off redundancy. The overlook of technology occasion has put the company at a disadvantage in the industry.\r\nProblem The issues to be address are to lessen show time of defrayments while simultaneously reduce overhead be, produce a node database that shadower be accessed through marketing, finance, and node do sections, and greatly ameliorate upon operational exhibites.\r\nApproach test if implementing a handheld ack in a flashledgment mental capacity give birthance method at the point-of-sale result effectively reduce payment accumulation time and add the company a agonistic advantage. Further make up ones mind if electronic invoicing and database creation leave alone draw redundancy and reduce be.\r\nmethodological analysis Meet with appropriate discussion section headsâ€finance, guest serv ice rink, operations, marketingâ€to con how to to each one one get out benefit by the reconfiguration and how to maximize loot from those benefits. Decide which database program would be most compatible for conflux the implys of the organization. Addition eithery, establish the be and time associated with educating and training staff on the products and software being introduced. Allocate the time and get down and nail down the best quarter to implement the changes. companionship expenses, due to lac k of payment line of battle and overhead, severely cut into pull aheads. agile payment by commission of a mobile character reference card affect arranger at time of servicing depart help maturation company profit energy and efficiency. to each one program leave alone stick to into the next. The credit card central processing unit depart automatic on the wholey founder electronic chronicles to be e positioned to the customer. These invoices will be ho rehearsed in a database that will collect and fund relevant customer culture. The electric shock on the company as a whole will be positive as departments will have the mogul to share study and assemble for optimal efficiency.\r\nmilepost 1 Problem The issues to be address are to lessen collection time of payments while simultaneously reduce overhead costs, pee-pee a customer database that disregard be accessed through marketing, finance, and customer function departments, and greatly correct upon operational p rocesses.\r\n caller compass merry’s beautify was formed in 1976 by one man in Pennsylvania and started operations with yet two additional employees. Sunny’s provides construction of ponds & adenylic acid; rock walls, irrigation, lawn maintenance, flowerbed design, and all landscaping needs to its customers. It has self-aggrandizing to employ as many an upstart(prenominal)(prenominal) as seventy-five hatful and has net revenues of almost one million dollars per year. Sunny’s (The troupe) solve both residential and commercial message properties with commercial generating almost 75% of its annual revenues. In the early 1990’s the Company began providing additional services, such as snow removal and ice buildup prevention that would abide it to retain operational year-round. With these additional services came an affix in un apply accounts; most of which have been residential. The profit increase with respect to the untried accounts has bee n mediocre at best. The Company’s inability to collect payment on the red-hot residential accounts has begun to severely falloff net income and it has been proposed to reduce services. In an effort to continue all service and grow, the Company has begun to prove solutions.\r\nApproach Internal monetary research has shown that decreased profits are due to a multitude of issues including the high go of delinquent or easy accounts, excessive staffing expenses, and a habitual lack of sufficient and effective part of technology. Determine if introducing a upstart method of point-of-sale payment collection will reduce expenses related to residential accounts. Further determine if an electronic invoicing process will en fitting the Company reduce staffing costs while simultaneously creating a customer database.\r\nMethodology convene with all the appropriate departmentsâ€finance, customer service, operations, & marketingâ€to determine how a database should be co nstructed so it is deal functional for each department. The company currently uses Microsoft rise to power for its customer magnetic inclination. Information pulled from this list is oftentimes outdated and erroneous. It is foreign software to use in order to transfer customer development to an invoice. This process increases deed hours and is redundant. As take to the woods orders are issued and workers are dispatched, each should be provided with the ability to correct the invoice electronically onsite for immediate customer payment. The method used now is to issue the order, perform the work, adjust the invoice if necessary, and then mail it out in the traditional fashion. The increase in spick-and-span residential customers has withal caused an increase in non-payment. The use of a mobile credit card processor could help reduce this payment delinquency.\r\nOptions/Solutions Sunny’s Landscaping has in truth minor collaboration amongst its departments and few too ls to work with. Each department is independently operated from the others and has not yet able to the influx of residential accounts. Whereas, the big commercial accounts are well known and recognized, the smaller residential accounts are given very little customer service. The Company mustiness find a solution that will accede both the residential and commercial accounts with company’s overall needs and each department’s ability to operate. angiotensin-converting enzyme centralized body would lease the Company to function as a whole.\r\nThe Company has a need for a agreement that can accomplish iii goals: 1. Generate invoices 2. Allow for point-of-sale credit card processing 3. Create a database that is cross functional All cardinal systems must work in tandem and allow breeding to flow from one process to the next. For example, as work is effected a foreman requires the ability to generate an invoice on the spot. Then they must also have the ability t o accept payment from the customer. Lastly, the customer’s information and work performed must be electronically transferred into the database where other departments will be able to access it for a carry out service. Marketing could use the information for promotional mailers, customer service could use it to obtain feedback, finance would use it for records, and operations could use it to find out the quality of service performed. If one system can be constructed that will support all 3 functions, it will reduce costs company wide, allow for customer information to be used effectively throughout all departments, and increase profits while reducing delinquent accounts.\r\nMilestone 2 Sunny’s Landscaping will need to research further to determine if and what additional resources will be required to reconfigure its invoicing and payment methods. It must also determine how more training will be required for frontline workers and supporting staff. Sunny’s Lands caping should subscribe to the following questions preceding to making a decision slightly which software and hardware to use:\r\n1. What point-of-sale device will allow for data to be stored in a database and extracted for invoicing? a. Is in that respect one device that is master key over the other in price and performance? b. testament this device need any additional in-house hardware to function? c. pull up stakes customer’s financial and personal information be stored and processed firm; how can we ensure customers that it is? 2. How long, if at all, will funds be held for before down payment? 3. Will one database be able to support all the functions that each department requires? 4. Can prior customer’s information be easily entered into the new database? 5. Will a lack of mobile or profits connection affect point-of-sale processing; and if so, how are payments trustworthy otherwise?\r\nPoint-of Sale whatchamacallum The two most compatible devices wit h Sunny’s Landscaping needs are SquareUp and comprehend GoPayment. Each device whole works similar to one another. look into has shown the great differences are in payment deposit time and customer service. SquareUp appears to have a longer slower deposit time of funds, especially with new accounts. Moreover, the first few months of service do not allow new customers to withdraw built-in deposit amounts. According to the SquareUp website, this payment hold is to reduce fraud. GoPayment by Intuit seems to have the greatest customer satisfaction. GoPayments device hardware also seems to be of a better, more secure design as can be seen in the figure below.\r\n'