Healthcare Management Communication and Ethics

Healthc atomic bod 18 Management communion and EthicsQuestion 1 (LO1a)Critically assess the FIVE (5) levels of managerial conferences. (2 marks each, a radical of 10 marks)Intra soulal Communication is the dialogue process that happens home(a)ly. It is similarly a communicators internal aim of terminology or thought and the basic level of conversation. Intrapersonal Communication is multifariousnessred a prattleing to oneself or a self talk to explain something. Intrapersonal converse is truly commitful to our periodic living it is like having a conversation at bottom oneself to clarify ideas or analyzing a situation. It is in any case used to bring on a self aw beness and reflection on something. To know yourself on how you deal with different situations especially in flex places is boost by a self confidence. Intrapersonal parley helps builds self treasure be take a crap you are making aware of yourself by letting the inner you what you are capable of doing. Interpersonal Communication- is a level of a communication among a twain individuals with a use of different mode of interaction. This kind of communication is being utilized when an individual wants to inform or to energize a bun in the oven a subject to an individual. It is also a ex transfer of ideas and information whether via grammatical case to breast interaction or thru mobile communication. Interpersonal communication is actually all-important(prenominal) to any line of descent or career success. If a person is applying for a job a wakeless interpersonal communication with the interviewer is very important to win the job the person is applying for. Even in the business settings interpersonal communication is essential especially to those who are in merchandise department. This level of communication builds rapport and it is necessary to have a good conversation to the other person. The pith must be clear and perceivable to the pass manslayer so a good feedba ck elicit be received. assort Communication- refers to the inter pillow slip between members of a small sorting of individuals or a department. It applies to 3 or more member of a team, group or even a department. It may apply a oral or non verbal communication for a mutual involvement.It is structured and initiate group members a fair opportunity to convey opinions and suggest ideas is significantly more dynamic advantage. The message is shared to a several member of a group in one cartridge holder so it thus saves beat and the effectiveness is highly advantage because 3 or more persons are sharing ideas and concepts. A department meeting is also a group communication where as department members are setting a time, proceedings and targets to be proposed in the meeting to attain the common goal.Organizational-refers to the communication within the whole placement in which all stakeholders are part of the interaction. From employees, ask supervisors to the top managers. T here are to subtypes of Organizational Communication the first on is Intra- presidential term and Inter Organization. Intra- organization is the interaction within the single organization which the communication make internally. While the inter organization is the interface between two or more organization set up for a common goal. The channels used in this types of communications are it can be thru official letters, bills, proposals and the most effective is the minutes of meetings. The challenge with the inter organizational communication is the difference of the company culture, management culture and language barrier. The douse that may arise in intra- organization is lesser because the control of the organization is in the internal management. But the process is the same. Agendas can be communicated thru official letters, memos, notice boards and meetings.Mass Communication refers to the passage of the information or messages to a collection of group people or a large denta l plate of audiences which relayed by a single communicator at the same time. The message or information is transmitted quickly because of different mediums or channels that can be used. The information are being transmitted by dint of the use of televisions, radios, social medias like facebook , news papers or even books. The function of Mass Communication in the society can be ethnic celebrations, religious gatherings, festivities, health surveillance, weather update, or warn people of true threats and even entertainment. The Mass communication is very influential because of it is easily get-at-able and the audiences are in large groups of people. The feedback in this communication is minimal because it is altogether use to provide certain information and the mode of transmitting the message is one panache.Question 2 (LO1a)Provide two (2) recommendations for improving the communication process in the given case study above. (5 marks each, a total of 10 marks)In Jennys case there was also a failure from her ingest or immediate supervisor because for three months the add on has not been deliver. There was no communication between Jenny and her direct Manager or supervisor. Jennys supervisor should look for invoice slips, receipts or any evidence that the supply has been ordered or just waiting for the delivery. The interpersonal communication between the two was not established. To improve the communication between Jenny and her supervisor there must be face to face meetings to identify what is the issue or to just follow up the supplies if it is ready for the delivery or if there is an issue. The advantage of the face to face meeting is coordination and it pull up stakes ensure the smoothness of the operation and it will retard the issue that was happened with Jenny and the supplier. Jennys must have a memo or notice board for her as well to continue forgetting the important daily routine or she should have done prioritizing her work and sche dules. The speaker must speak clearly and precisely so the manslayer will apprehend aQuestion 3 (LO1b)Critically evaluate TWO (2) types of managerial communication used in the given case study. (5 marks each, a total of 10 marks)In this case there is a verbal communications between nursing staffs and other hospital staff and figurer assisted communication. However the results of the communication did not end well. Verbal communication is one of the simplest directions of communicating at the workplace. And the information sent by word of mouth through words and can be emphasize the feelings with body language or hand gestures. Verbal communication can be done one by one interaction or can be done in group meetings. This is also a two way communication the message is relayed by a sender to a receiver, and the recipient can express his thought through feedback. Managers can communicate to the staffs through face to face interaction, emails, and phone calls and also via internal me mos. Effective verbal communication prevents internal issues and it can increase productivity to the members. Computer aided communication like sending a message through emails is also a reliable medium of communication managers can use. Sending emails to the employees saves time and cost but effective. In this channel the message can be send to a group of people that requires the information. This is effective way in coordinating work and schedules unlike in verbal interaction the receiver might forget. While in emails it can be saved and the receiver can read again. The disadvantage of this type of communication is that cannot be use in urgent situation rather than face to face interaction. imperative matter sent through emails can sometime neglect and the receiver needs a electronic gadget to view the message and approaching to a internet. If the receiver does not have access to internet the message cannot be receive.Question 4 (LO1b)Discuss TWO (2) recommendations for improvin g the communication process in the above given case study. (5 marks each, a total of 10 marks)There are failures in communication in this case and the control of the staffs was not handled effectively because there is a skirmish of interest and unfair treatment between staffs. The relationship between the members of the organization causes the failure of coordination. To improve communication process the charge nurse should have communicated first with other counterpart if there will be a conflict in the work schedule. The supervisor of the group should have initiated a meeting within the group to analyze the situation. The coordination was poor and there was no information sent to other members of the group until the problem arises. Sara Lang, Dr. Goodman and Rick Walters should have coordination with each other and should have layd a meeting to arrange the staff work schedule. The new time table was not reviewed mightily and there was no information sent to the group clo se the change of the work schedule. The group must have coordination with each other to prevent this repeating in the future. The Work schedule must be post at the memo boards and emailed as well and copied to everyone so that there will be no misunderstanding. Personal life must be take away in the work place to prevent favoritism that will cause conflict of interest in the future.Question 5 (LO1c)Explain how the TWO (2) types of feedback approaches used by the clinical learn in Case field of operation 3 which relates to the effectiveness of managerial communication. (5 marks each, a total of 10 marks)The clinical mentor who is observing the counselling in approach number 1 is doing the Descriptive feedback. The clinical mentor identified and describes how the nurse interacted to the patient. The mentor was furious on how the nurse interacted with the patient. The nurse reacted in judgemental way and that could embarrass the quality of building trust and rapport with the patie nt. The mentor commented to the nurse to let her know and understands what she needs to do to improve her conversation with the patient. In this way it will prevent the patient to disclose more information about her. To be more effective counsellor, insensitive interaction and judgemental comments must be avoided. In Approach two prescriptive feedback was used by the mentor to the nurse because she suggest something to the nurse that would probe further about the golosh use. normative feedback provides advice about how to communicate and interact and it is like constructive criticism. Prescriptive feedback provides suggestions to improve ways in dealing with the people. Thus helps someone impart in their communication skill. Communication in healthcare field is important because it is the foundation of care.